Privacy Policy
Introduction
TOTE App AS (“TOTE”) is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your information when you use our services, whether through our mobile application or website. By using TOTE, you agree to the terms outlined in this policy.
Privacy Policy
1. Information Collection
1.1 Types of Information Collected
Personal Information: Includes your name, address, phone number, email address, and other identifiable details.
Non-Personal Information: Includes data such as device type, IP address, browser type, usage data, and browsing history.
Account Registration: When creating an account, we collect personal information to set up your profile and provide our services.
1.2 Methods of Collection
Usage Data: We collect information about your interactions with our platform, including pages visited, features used, and transaction history.
Third-Party Sources: We may receive information from our partners and service providers to enhance our services.
2. Use of Information
2.1 Service Improvement
Enhancing User Experience: We use your data to personalize and improve the functionality of our platform.
Communication: Your information helps us communicate with you about your account, transactions, and updates.
2.2 Security and Legal Compliance
Data Protection: We use your information to protect your account and the platform from fraudulent activities.
Legal Requirements: We may disclose your information to comply with legal obligations or respond to requests from authorities.
3. Cookies and Tracking Technologies
3.1 Types of Cookies Used
Essential Cookies: Necessary for basic website functions.
Performance Cookies: Collect data to improve website performance.
Functional Cookies: Remember preferences for personalized features.
Advertising Cookies: Deliver relevant advertisements and measure effectiveness.
3.2 Managing Cookies
You can manage or delete cookies through browser settings. Disabling cookies may affect platform functionality.
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We share data with trusted third parties for operations such as payment processing, marketing, and IT services.
4.2 Legal Disclosures
We may disclose your information for legal purposes or to protect our rights and the safety of users.
4.3 Background Tracking
We track driversтАЩ and shipmentsтАЩ locations for service improvement and internal use only.
5. Data Security
Security Measures: We implement measures to protect data from unauthorized access.
Data Retention: Data is retained as long as necessary for outlined purposes or as required by law.
6. User Rights
Access and Correction: Users may access and correct their personal information.
Deletion: Users can request deletion of their data unless legally required otherwise.
Data Portability: Users can request data transfer to another service provider.
Objection and Restriction: Users may object to or restrict data processing in certain cases.
7. Policy Updates
We may update this policy and will notify users of significant changes.
Terms and Conditions
1. Acceptance of Terms
By using TOTE, you agree to these terms, forming a legally binding agreement.
2. Service Description
TOTE connects customers with transportation service providers for logistics solutions, including goods transport and deliveries.
3. User Responsibilities
3.1 Accurate Information
Users must provide accurate details. Misrepresentation may result in account suspension.
3.2 Compliance with Laws
Users must comply with all applicable laws while using the platform.
3.3 Prohibited Activities
Users must not engage in unauthorized or illegal activities, including transporting prohibited goods.
4. Fees and Payments
4.1 Service Fees
Users agree to pay applicable fees, including transport charges and other relevant costs.
4.2 Payment Terms
Payments must be made through platform-approved methods. Late payments may result in account suspension.
5. Bookings and Cancellations
5.1 Booking Process
Bookings must be made through the TOTE platform and confirmed upon acceptance.
5.2 Cancellation Policy
Cancellation policies apply, and fees may be charged depending on timing and circumstances.
6. Liability and Indemnification
6.1 Limitation of Liability
TOTE is not liable for indirect, incidental, or consequential damages arising from platform use.
6.2 Indemnification
Users agree to indemnify TOTE against claims resulting from service use or contract breaches.
7. Dispute Resolution
7.1 Negotiation
Parties should attempt resolution through direct negotiation within 15 days.
7.2 Arbitration
If unresolved, disputes will be settled through arbitration in Norway.
8. Termination
8.1 Termination by TOTE
TOTE reserves the right to terminate accounts for breaches of terms.
8.2 Termination by User
Users may terminate accounts by discontinuing use of services.
9. Intellectual Property
All content on the TOTE platform is owned by TOTE and protected under intellectual property laws. Unauthorized use is prohibited.
10. General Provisions
10.1 Entire Agreement
These terms constitute the full agreement between users and TOTE.
10.2 Applicable Law
This agreement is governed by Norwegian law.
10.3 Severability
If any provision is deemed invalid, the remaining provisions will continue in effect.
11. Business Exclusivity
Drivers and customers are prohibited from engaging in direct business outside the TOTE platform. Any attempt to bypass TOTEтАЩs platform for private transactions may result in account suspension or legal action.
Contact Us
If you have questions or concerns about this policy, please contact us:
Email: post@toteapp.no
Phone: +47 55 09 8683
By using TOTE, you acknowledge that you have read, understood, and agree to comply with this privacy policy and terms and conditions.